Virgin Media Community

[Denzil36]

We have had a red light on the front of our hub since install. Having read posts in the past it seems this can be a common issue, so we have left it. Not withstanding it is nigh on impossible to actually 'speak' to someone even if we wanted to!

We have had poor signal strength in parts of house, even though it is a small terraced house. We got a wifi booster which I am not sure has made too much difference!

We keep getting intermittent download speeds and working from home on video calls this is poor. 

I have tried all the usual resets, restarts etc but nothing seems to work for very long.

I wish we had never removed the BT service as that ran 100%, 100% of the time. Virgin is pants!

[jbrennand]

Is this a Hub3? If so is it in modem mode?

Post up a photo of the light

Are your connection issues only evident on wifi connections or do you see them at the same times on devices connected on ethernet cables? If you don't know, can you check to help diagnose whether it is just a wifi issue or it could be network connection/Hub related?

[Denzil36]

he HUB is not in MODEM mode. It is definitely a problem with the wifi/broadband connection as it affects all users in the house, although the weaker the signal, the worse the performance. BT never had this issue!

[Adduxi]

If it is a Hub 3 and the red LED persists after a reboot, it will need replaced as a possible risk.  

A VM Mod will pick this up in a day or two and arrange.

[Alex_RM]

Hi Denzil36,

Thanks for posting and welcome to our community 🙂

Sorry to hear you've been having some issues with your hub, can you confirm if you have been able to try a reboot and if the red light still remains?

Let me know if it does, and I'll be able to arrange a technician visit.

Alex_Rm

[Denzil36]

Morning

Yes I have to reboot the hub regularly and the red light always remains.

Thanks

[Utsav]

I have similar issue, red light always on even after restart and speed is too low to load prime videos. 

Kindly post here if you get away with this issue.

[Kain_W]

Hi Denzil36,

Thanks for the update on this matter.

We'll need to book an appointment, so we can investigate this further I've dropped you a PM.

The message will appear within the purple envelope icon.

Regards,

[Kain_W]

Hi Utsav,

Thanks for your post and welcome to the community.

Just like above we'll need to investigate this further.

I've dropped you a PM so we can do so.

The message will appear within the purple envelope icon.

Regards,

[Kain_W]

Thanks for your cooperation over PM Denzil36,

The appointment has now been booked in for you.

As previously stated if you do need to reschedule then you can via MyVM.

Let us know how the appointment goes!

All the best,