Community FAQ
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Red light on hub, but still getting wi-fi

BelfastUser
Joining in

on ‎04-10-2023 18:23

I've had WiFi and internet access all day, but the hub shows a constant solid red light.

Other users have had this issue and we're advised to try a pinhole reset for 30 second with Ethernet cables removed; https://community.virginmedia.com/t5/Networking-and-WiFi/red-light-on-virgin-media-hub/td-p/5074544

I did this and there was no change, still getting WiFi but with a red light on the router. Do I need a new device?

0 Kudos
5 REPLIES 5

jbrennand
Very Insightful Person
Very Insightful Person

on ‎04-10-2023 18:30

What Hub model is it ?


--------------------
John
--------------------

I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.
0 Kudos

BelfastUser
Joining in
In response to jbrennand

on ‎05-10-2023 08:49

A Hub 3.0, it says VMDG505, TG2492LG-VM on the bottom.

I've had it for quite a few years now, never been a problem, not gotten too warm at all in use.

0 Kudos

jbrennand
Very Insightful Person
Very Insightful Person
In response to BelfastUser

on ‎05-10-2023 14:32

A VM person will respond here soon.


--------------------
John
--------------------

I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.
0 Kudos

Paul_DN
Forum Team
Forum Team

on ‎05-10-2023 14:40

Hi BelfastUser,

Thank you for reaching out to us in our community and welcome, sorry to see you have had a red light on your Red light on the Router and that a suggested pin reset hasn't resolved it, so I can get you some help and arrange a technician if required, I will send you an invite into a private chat, please look out for the white envelope.

Regards

Paul.

0 Kudos

Paul_DN
Forum Team
Forum Team

on ‎05-10-2023 18:33

Hi BelfastUser,

Thank you for joining me in a private chat and for clearing security, as advised a technician has been arranged, if you need to amend or cancel this for any reason this can be done Via your Online Account.

Please let us know how you get on.

Regards  

Paul.
 

0 Kudos
Top