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pdwyer
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Red light on hub and not fixing with reset

3 weeks ago

Has anyone else had a red light in their hub that won’t disappear after a reset and turning it off and on again? I can’t seem to get it to work and started looking at it because of the wifi issues on my phone. The light is a solid red light and I’ve reset it twice now.

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jbrennand
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Message 2 of 8
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Re: Red light on hub and not fixing with reset

3 weeks ago

What Hub model is it?

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 1 WiFi, 1 on PA) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. On 250Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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pdwyer
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Re: Red light on hub and not fixing with reset

3 weeks ago

I have no idea. How would I check please? 

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Tudor
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Re: Red light on hub and not fixing with reset

3 weeks ago

This shows the types: 

https://www.virginmedia.com/help/broadband/change-wifi-name-and-password


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2
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pdwyer
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Re: Red light on hub and not fixing with reset

3 weeks ago

Thank you! It’s a hub 3!

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Akua_A
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Re: Red light on hub and not fixing with reset

3 weeks ago

Hi @pdwyer 

Welcome to our community forums and thank you for your first posts.

Sorry to hear you have been having ongoing issues with your hub red light. We can understand the inconvenience caused and we want to best help. To best look into this, I have sent a private message. Please look out for the purple envelope and provide a response when you can. 

Thanks,

Akua_A
Forum Team



New around here? To find out more about the Community check out our Getting Started guide
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Akua_A
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Re: Red light on hub and not fixing with reset

3 weeks ago

No problem at all @pdwyer 

Please let us know how the appointment goes and if you need any further help.

Thanks,

Akua_A
Forum Team



New around here? To find out more about the Community check out our Getting Started guide
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pdwyer
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Re: Red light on hub and not fixing with reset

3 weeks ago

I will do! Thanks again! 

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