Virgin Media Community

[ergo1999]

Hi, I have a red light solid on my hub3 since last yesterday, but connection is ok no issues so far. WiFi is ok and lan is ok.  From white it turned to yellow,orange and now red

Reading other threads I am pretty sure I need a replacement as the Led circuitry has an anomaly, but I was wandering if I can ask for the new Hub5, as the upgrade is needed. If yes what to do ?

Thanks in advance

[Vikki_M]

Hi ergo1999

Thank you for your post and welcome back to our community. 

Please try the below :

• Turn the power switch off on the back of the Hub. 

• Ensure the Hub is upright, in a well-ventilated location, and, if at all possible, out of direct sunlight. 

• Then use the power switch to turn the unit back on. The Hub should now operate normally. 
 

If the red light remains, we can replace this for you.

If you would like a Hub 5 however, you would need to speak with customer service as these are currently only being offered with 1Gig broadband packages.

If you want to upgrade to 1gig to receive the Hub 5, they will be able to discuss the best package and price available for you. They can be reached on 150 from a Virgin line or 0345 454 1111 from any other line.

If you would like to remain on your current package, please pop back to us here and we can send you a private message to arrange a new Hub 3 for you.

Please pop back to us when you can. 

[ergo1999]

Thanks for getting back to me I will try as soon as I can. 

Regards

[Adri_G]

Thanks for confirming this, ergo1999.

Please, keep us here posted too and let us know how things go.
Best regards,

[ergo1999]

Thank you will do in these days. 

Thanks