Virgin Media Community

[joint]

• Hi. My Hub 3.0 has stay on the red light for a few months . I've followed the guidance (well ventilated, reset, cool down etc) but it remains on , sometimes it losing connection recently (as I often work from home).
• I’m sure the Hub is not in modem mode

[Adduxi · Accepted solution]

If the red light persists after a power cycle, then the Hub should be replaced as it could be a risk. The red light is an overheating warning and should not be faulty.

A VM Mod will pick this up in a day or two and discuss. 

[Vikki_M]

Hi joint 

Thank you for your post and welcome to our community.

I will send you a private now so we can arrange a replacement hub for you.

Please look out for the purple envelope in the top right of the page and pop me a reply when you can.

[Vikki_M]

Thanks for coming back to me over private message joint.

I've been able to book in an engineer appointment for you.

For details of the time and date of the appointment, and if you need to change or cancel your appointment you can do this online or via the MyVM app by 4pm the day before the appointment.