Red light on hub 3

[EasternPromise]

Hi there, we have a red light in our hub 3. We have tried switching off for over an hour, and a pin reset in the back and it still reloads with a red light. The device is not hot at any time. Does anyone know what the next steps are to get this resolved with Virgin? The help section on the website doesn't seem to cover this issue!

[Adduxi · Accepted solution]

If the red LED is still showing after a pinhole reset, it should be replaced.  The overheat warning needs to be working correctly otherwise it is a risk.

If you wait here a day or two, a VM Mod will pick this up and discuss.

[EasternPromise]

Thank you! I got my partner to try and it now seems ok, so I guess I did the pinhole reset wrong. I did find it very awkward to keep the button pressed in so I guess that would explain it. Fingers crossed I am hopefully sorted for now... 🙂