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Red light on gub

Joining in

Have followed all the advice on here to reset the hub 3 but still have the red light which suggests I need a new hub . Customer services are non existent and as  I work from home part time leaves me asking what I do next . 

Really unimpressed with virgin and its lack of customer service 


Forum Team
Forum Team

Hi @Frhowty,

Thank you for your post and welcome to our community forums. We're here to help.

I'm so sorry to hear that you're experiencing issues with your connection along with a constant red light on your Hub 3. If you haven't done so already, please follow these steps.

• Turn the power switch off on the back of the Hub.

• Ensure the Hub is upright, in a well-ventilated location, and, if at all possible, out of direct sunlight.

• Then use the power switch to turn the unit back on. The Hub should now operate normally.

If the issue remains after following the above then please respond to the private message I'll be sending to you shortly and we can proceed from there.


Zach - Forum Team
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