Virgin Media Community

[daveth2014]

Hi

I have a sold red light on my hub 4 since yesterday. 
I have done the checks of unplugging everything and plugging back in securely. I have also pressed reset on back of the hub but no luck. Also tried everything I could think of but no luck.

ii have tried every piece of advice on these forums too but safe to say I think it’s a hub or at very least a hub cable issue potentially the splitter to hub cable.

i work in IT so am aware of what needs troubleshooting.

Sounds like I need a new hub sent out or new hub and cables anyway. 

Is someone able to arrange that for me asap.

I can pm someone with my details.

Thanks

David

[Lee_R]

Hi daveth2014, thanks for posting and welcome back to our community.

Sorry to hear that your hub is showing a constant red light and for any concerns this may be causing you.  As you've tried all diagnostics suggestions, including a pinhole reset, without success, I would like to take a closer look on your behalf. I am going to send you a private message. Please look out for the purple envelope in the top right of your screen.

Regards

Lee_R

[Lee_R]

Hi daveth2014, thanks for getting back to me privately.  
This is just a quick note to confirm you're satisfied with the response and efforts of the forum team?  Remember, if you ever need assistance in the future, our fantastic community and forum team are always willing to lend a hand. Please bear in mind, you can manage your account from here. Your online account, will give you access to your bills, show your package details, diagnose any possible faults and monitor any orders and appointments you may have. 
Regards
Lee_R

[daveth2014]

Hi Lee,

Very happy with everything Lee. Really appreciate all the help!

David

[Robert_P]

Thanks for letting us know David and we'll be sure to pass your thanks on to Lee.

Rob

[daveth2014]

Hi Rob/Lee

just got my new hub through and it doesn’t have the wall to hub cable as requested. I specifically need this too in the event it is an issue with that wire and not the hub.

I was told it would be included with the hub but I haven’t received it. Can I have a replacement sent out asap please as I need it? Alternatively can I collect one from a virgin media shop?

Thanks,

David

[Ayisha_B]

Hi @daveth2014 👋,

I can see you have already PM'd Lee about this so he will be able to assist further. 

Thank you 😊