Red light on Hub 3

[drl3]

Hello, 

I have red solid light on my Virgin media Hub 3, rather than, solid white. The broadband is working. Could anyone please explain is this normal? 

Kind regards

[drl3]

Hello, 

I have red solid light on my Virgin media Hub 3 all the time, rather than, solid white. The broadband is working. The The Hub is well ventilated and kept in an open space, and, it is not over-heating either. Could anyone please explain is this normal?  Thanks

[Beth_G]

Hi drl3m

Thanks for your post, welcome to the Community Forums.

The red light will indicate that the Hub is overheating, or it could be that the LED light is malfunctioning. Either way, we will need to schedule in an engineer visit so we can find out what the issue is and replace the Hub if necessary.

I've dropped you a private message so I can organise this.

[Beth_G]

Hi @drl3 

Thanks for getting back to me with your details via PM.

I've gone ahead and booked in the next available engineer appointment for you. You can view and manage your appointment slot here.

There are a few things you need to be aware of for the visit. There may be a £25 charge if:

•    The customer is not present for the technician visit (aka a missed appointment).

•    The fault is due to customer's own equipment.

•    The fault is due to damage caused by someone at the customer's premises which we were not aware of.

•    The fault is due to theft, loss, or removal of equipment.

Otherwise, the appointment would be free of charge.

Let us know how the visit goes and if you need anything else 😊
 

[drl3]

Thank you very much Beth. 

[Matthew_ML]

No problem at all 🙂