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Red light on Hub 3 Router

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rwdm
Joining in

on ‎29-05-2022 12:31

My Hub 3 is showing a continuous red light. It's not overheating. I think this means it should be replaced; if that is correct can you send me a replacement?

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Akua_A
Forum Team
Forum Team

on ‎29-05-2022 14:36

Hi @rwdm,

Welcome to our community forums and thank you for your first post.

Sorry to hear you are having an issue with your hub light. We can understand your concern and we want to best help. Just to confirm, is your hub in a well-ventilated place? Also, does the red light remain after rebooting the hub? https://www.virginmedia.com/help/broadband/reboot-or-reset-hub 

Please do let us know and if so we can take you into a private chat to get this resolved.

Thanks,

Akua_A
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs

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Akua_A
Forum Team
Forum Team

on ‎29-05-2022 14:36

Hi @rwdm,

Welcome to our community forums and thank you for your first post.

Sorry to hear you are having an issue with your hub light. We can understand your concern and we want to best help. Just to confirm, is your hub in a well-ventilated place? Also, does the red light remain after rebooting the hub? https://www.virginmedia.com/help/broadband/reboot-or-reset-hub 

Please do let us know and if so we can take you into a private chat to get this resolved.

Thanks,

Akua_A
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs
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