Virgin Media Community

[daryl75]

Hi I’ve got a permanent red light on hub3 box. I’ve checked all connections, turned off/on and reset but permanent red light remains! Do I need a new box or is there another fix? Thanks 

[Lee_R]

Hi daryl75, thanks for posting and welcome to our community.

Sorry to hear your hub is showing an constant red light and for any concerns that you may be having because of it. As you've confirmed you've tried everything including the pinhole reset, and had no success, I would like to take a closer look on your behalf. I am going to send you a private message. Please look out for the purple envelope in the top right of your screen.

Regards

Lee_R