Virgin Media Community

[Shinedown1994]

Hi We have been having issue's with our 3.0 router for 2 years, it's supposed to have a white light but has been red for the 2 years, all fixes or troubleshooting has not worked, we are at our wits end as it's been disconnecting almost every few hours consistently which makes it extremely difficult to do anything online, we suspect it may be a problem with router itself, since this may be the case could a replacement be sent out as we would like this resolved after so long.

Thanks

[Chris_W1]

Hi Shinedown1994, thanks for the message and sorry to hear that you are having issues with the service. In order to look into this I will send you a private message so that we can look into things at account level. Chris

[Chris_W1]

Hi Shinedown1994, thanks for the messaging us over private message and glad to see that we are on the way to getting this resolved. Please let us know how it goes. ^Chris