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Red light Hub 3. Virgin Engineer no-show.

Tuning in

Have tried resetting the hub multiple times, including factory reset. The red light remains. Every few days (sometimes every night) it goes into resyncing with the network mode and stays like that until I reset it. managed to get an appointment (33386233) which was confirmed by text. Engineer was a no-show. VERY frustrating as I'm now in an interminable loop asking for the hub to be reset and there's no fault!!

Can someone from Virgin please step in and get this sorted?


Forum Team
Forum Team

Hello itathome.

Thanks for bring this to our attention on our Community.

Sorry to hear about the Faulty Hub.

I'd like to take a look into this for you and arrange a swap.

If you don't mind, I will need to send you a private message to pass security. 
If you can check your logo at the  top right of your screen that would be great.