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Marbor
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Red light Hub 3.0

Hi,

The led of my Hub 3.0 became red, rebooted the Hub many time but nothing changed. The Hub doesn't have obstacles around and there isn't a way to talk with Virgin technical support. Anyone know how to contact the technical support?

(The connection both in download and upload is becoming slow)

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jbrennand
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Re: Red light Hub 3.0

I will flag for VM to come here and comment

--------------------
John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Marbor
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Re: Red light Hub 3.0

Thank you!!

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Zoie_P
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Re: Red light Hub 3.0

Hi Marbor,

I am sorry to hear this, I have looked at your account remotely and can see there are some issues with your hub, and we will need to book a tech. I will pop you over a message and we can get this sorted 

thanks

Zoie

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Zoie_P
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Re: Red light Hub 3.0

Thank you for messaging with me Marbor,

Please keep us posted on how your tech visit goes

Stay safe

Zoie

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