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Red light. Box hot

Joining in

I have the red light issue. I work from home.l and have intermittent outages. I've restarted multiple times and reset with no change. The router is in a well ventilated location out of direct sunlight. The router is quite hot. The online service status check returns no problems. Can you please advise next steps?




Forum Team
Forum Team

Hi robertbagshaw19,

A warm welcome and thanks for posting on our community forums. We're sorry to hear that you hub has started to display a red light. We appreciate you trying the diagnostics and rebooting, however if this red light remains, we will need to investigate this matter as you possibly made need your hub swapping over.

I will pop you over a private message to take some more details, click on the envelope at the top of the page to accept the chat.

Kind regards Jodi.