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Red Light!

lauren_1996
Joining in

My hub has a constant red light on, and is quite warm to the touch. It's in an open area but I'm a little worried! Can someone help? 

I can't seem to get in touch with anyone directly so hoping a member of staff will see this and reply so I can get it sorted!! 

1 ACCEPTED SOLUTION

Accepted Solutions

Lee_R
Forum Team
Forum Team

Hi lauren_1996, thanks for getting back to me privately.  
This is just a quick note to confirm you're satisfied with the response and efforts of the forum team?  Remember, if you ever need assistance in the future, our fantastic community and forum team are always willing to lend a hand. Please bear in mind, you can manage your account from here. Your online account, will give you access to your bills, show your package details, diagnose any possible faults and monitor any orders and appointments you may have. 
Regards
Lee_R
 

See where this Helpful Answer was posted

4 REPLIES 4

Lee_R
Forum Team
Forum Team

Hi @lauren_1996, thanks for posting and welcome to our community.

Sorry to hear of your constant red light on your hub and for any concerns this may be causing you. I would love to help you resolve this. I am going to send you a private message. Please look out for the purple envelope in the top right of your screen.

Regards

Lee_R

Lee_R
Forum Team
Forum Team

Hi lauren_1996, thanks for getting back to me privately.  
This is just a quick note to confirm you're satisfied with the response and efforts of the forum team?  Remember, if you ever need assistance in the future, our fantastic community and forum team are always willing to lend a hand. Please bear in mind, you can manage your account from here. Your online account, will give you access to your bills, show your package details, diagnose any possible faults and monitor any orders and appointments you may have. 
Regards
Lee_R
 

Hi, I have a similar issue. Red light stays on despite pinhole resets, unplugging, checking cables and keeping it away from other things.

It’s pretty warm to the touch too.

Can you help please?

 

 

Tudor
Very Insightful Person
Very Insightful Person

@bintmink please do not coat-tail on existing posts. This one has been tagged as ‘fixed’ and VM will probably not return to it. Please rise your own post.


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2