Virgin Media Community

[Lauren951]

Hi. 
l’ve read numerous posts and replies on this subject but am still experiencing a solid red light on my router. All items are working and router is not hot. Was an orange (correct) colour when initially installed but been solid red for sometime now. 
Help please. 

[Ilyas_Y]

Hey @Lauren951, thanks for reaching out to us and a warm welcome to the Virgin Media forums!

I'm sorry to hear about the issues with the red light on the Virgin Media router 😞
May I ask if you're able to ensure that the hub is in an open space, away from direct sunlight, water tanks, and not overheating?
Are you also able to take out all the cables, place them back in and reboot the Virgin Media hub?

Let us know how it goes and we can go on from there.

Kind regards,
Ilyas.