Red Light on Hub 4

[SarahWill0]

Our Virgin Media Hub 4 has been flashing white like its in set up mode then showing a solid red for the past hour. We've turned it off and on several times and it isn't working, can someone please look into this?

[Tudor]

The red band on a Hub4 means no internet connection. Is it a new install, if so call:

Equipment activation on 0800 953 9500

If that fails:

Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday

[SarahWill0]

Hi

It's not a new install, we've had it for about 3 years now. All day today it has been switching from just a red light to a white light dimming and brightening.

Do Virgin Media check this community? Can someone that works for Virgin address the issue from here?

[Tudor]

Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.

[Ilyas_Y]

Hi @SarahWill0 thanks for reaching out to us on the Virgin Media forums.

I'm sorry to hear about the issues with the red light on the Virgin Media hub.
I will send a private message to assist further and get this resolved - watch out for the purple envelope inviting you in.

Kind regards,
Ilyas.

[Ilyas_Y]

Thanks for speaking with us today @SarahWill0.

We appreciate the update given to us.
If you ever need anything - reach out to us on here and we will assist as always 🙂

Kind regards,
Ilyas.