Red Light on Hub 3

[Julier67]

My hub3 has a constant red light, we have done all three checks, unplugging. Restarting etc, it is well ventilated, it isn't hot & the Internet is working fine but I don't want it to suddenly stop working, it seems lots of people are having the same problem which get resolved when the hub3 is replaced. Could anyone help please, thanks in advance

[Adduxi · Accepted solution]

As you have already done the checks required around the red LED problem, it should be replaced.

If you wait here a day or two a VM Mod will pick this up and arrange.

[Ashleigh_C]

Hi there @Julier67 

Thank you so much for your post and welcome to the community forums, it's great to have you here. 

I am so sorry that you have been facing these issues with your Hub and I do think it would be best for us to arrange for an engineer to take a look. 

I will pop you a PM across now so we can arrange this, please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message. 
 

[Ashleigh_C]

Hello

Thanks so much for your private message and confirming your address, I have now booked you a visit for Hub – you can check the date and time via your online account here. If you have any issues with accessing your online account or unable to see your visit, please do let us know and we’ll pop you a message to confirm.

There will be no charge for this visit unless:
• The technician diagnoses the faults as not being caused by our network/equipment 
• The technician discovers that the fault or problem relates to your equipment
• The technician discovers that the fault or problem relates to any system that we are not responsible for
 

The technician will confirm during their visit if any of these instances apply, and if so, a £25 charge will be applied to your account. 
 

Please ensure there is someone over the age of 18 present at the time of the visit. If you need to change or cancel your appointment you can do this online or via the My VM app by 4pm the day before the appointment.
 

If you do miss an agreed appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment