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Red Light Continuously on

Rainfizbow
Joining in

on ‎06-08-2023 17:52

My Hub 3 remains with a solid red light even after rebooting, moving the location, leaving it off to cool overnight. Leaving me with an intermittent internet connection. 

In the network logs I'm getting critical errors and warnings (T3 & T4)

I have it setup in Modem Mode with a TP Link Router. 

Thanks for any help. 

Mitch

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2 REPLIES 2

nodrogd
Very Insightful Person
Very Insightful Person

on ‎06-08-2023 18:23

Be aware that if the hub is in modem mode the base light should be magenta.

If it is definitely red then the hub needs replacing.

VM 350BB 2xV6 & Landline. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Cable customer since 1993

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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David_Bn
Forum Team
Forum Team

on ‎07-08-2023 08:30

Thanks for your post on our Community Forums @Rainfizbow, and a very warm welcome to you!

Sorry to hear of the solid red light on the hub, and thanks for attempting to remedy this matter.

As per the advice from @nodrogd, this will need to be replaced.

Check out the envelope in the top right hand corner, for a private message from me.

Kindest regards,

David_Bn

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