Virgin Media Community

[Dearyn]

Hi, I  do hope you can help. I have no access to the Internet with a flashing red phone on the router. After months of trouble updating our package we had an engineer visit on Monday that seemed to rectify our issues....but now this. I work from hom , please help ...Thank you for your time.

[jbrennand]

See this
________

Can you Check for any “known network faults first - Try in 2 places

1) Try the “check service,”Area status webpage" (link at top right of this forum)

2) Then also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues down to street cab/ postcode level.

[Chris_W1]

Hi Dearyn, thanks for the message and sorry to hear that there is an issue with the hub, can you do a reboot to see if anything changes? 

How is the service since posting? 

Chris.