Alright, here goes without trying to blow my lid. It's almost 5am on the 14th of November. My name is Jamie and I am 22 years old. I'm not a virginmedia account holder, but I live in the home of my grandparents and have since I was a young child. Now, as an adult, I am the carer for them. Though not full time, I help out here and there alongside my job as a community carer. My grandparents have been on virginmedia for a VERY long time. I've always been the apple of my grandparents eyes and as such, when my mother set the account up for them, the log in details related to me In some way, shape or form. They used my email address that I had at the time because they have no idea how to use email. Unfortunately, since then I've had at least 6 different emails - Personal, business, college, university, throw aways, etc. It's been so long that neither they, I or my mother remember the email. When I try to recover the email it give me (letter)****(number)@virginmedia.com.
I'm not entirely sure why I expected Virginmedia to be useful, but I was shocked to see a random email from my childhood I have no recollection of. I've tried everything I can think of and nothing. I am the spokesperson on behalf of my grandparents with one being 71 and the other 66. I have their account number, area code, date of birth - everything. Except the damn email and password.
The amount of conversations I've seen on here regarding email recovery is insane - You'd think after all that virginmedia would remove the stick up their [MOD EDIT: Language] and listen to their customers - You know, those people that keep your company running with their hard earned money that gets put in a blender by you. As a resident in this house, I can tell you wholeheartedly...If it were up to me, I'd pay the cancellation fee and move to Lilacon. I'm over virginmedia, been over virginmedia, will forever hate virginmedia and have since our problems arose two years ago. Wifi is going downhill. Personally, I have an xbox, PC and PS. I have to use a wifi extender just so my laptop and phone will connect but I haven't played online on PC, xbox or PS in a while because the wifi won't reach the back wall of my room for some reason (the router is situated in the corner of the living room under the TV and next to our tv box, my bedroom is directly above the living room). I have no end of screenshots and screen recordings of the wifi being connected to one of my devices but not actually being able to access internet at all. I've used 80GB of data from my phone in the last month and a half to two months just to connect it to my PC so I can watch movies online. My grandmother was gifted a laptop for her birthday last year and enjoys playing hidden mystery puzzle games on it. For the last 4 days shes been unable to due to the bloody wifi.
We called not too long ago and, absolutely FED UP. My grandfather hit his limit and cancelled. We had a cancellation date of I think the 16th but definitely October. Two days before the cancellation date, Virginmedia calls, talks my grandfather into another 2 year contract "at a lower price". Please, it's happened before. A few months in the price gets raised, the wifi gets worse. Money taken, put in a blender. The worst part about it is now we're stuck in a two year contract because the cancellation fee is ridiculous. Although my grandfather is the account holder, he is 71, has a spokesperson and two other people he discusses these things with. Which, he was at home alone at the time and didn't have the opportunity to discuss with us. Virginmedia should be more aware of this kind of thing. They do not have the money to spend on wifi that is going to act up every chance it gets. Hard earned money that they've built up their entire life and it's being spent on something that barely works and is the electronic definition of BIPOLAR.
The perfect way to describe virginmedia would be...Wanting to treat yourself to an expensive, designer jacket. You buy the jacket online, no problems and you're all excited. It arrives with a shipping delay in between but it arrives and then suddenly you unwrap it and see it's poorly made. Stitching is sickening, cheap material, not the right size, not even the colour you ordered and it looks like someones just cut the sleeves off it for fun.
Or maybe just simple...If Temu sold wifi. It would be virgin media.
Anyway, the point is - The wifi sucks; fix it. I can't log into an account using details I don't remember; fix it. Start listening to your customers instead of putting on a fake smile and fake sympathy and then moving on. Fix! Your! [MOD EDIT: Language]
