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Chrish93
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Recently upgraded internet, now getting constant dropouts and connection issues

Hi community,

I recently had my package upgraded from 100MB to 200MB internet. We very rarely experienced any issues with our internet/WiFi before we upgraded.

Since the upgrade however, we're getting constant dropouts every day, sometimes 4/5 times throughout the day our internet (both ethernet and WiFi) will just completely dropout and it'll take 10-15 minutes for it to return.

I am currently working from home and the disconnections are affecting my work, and it's driving me insane. Could I get some assistance in trying to figure out the root of this issue?

Many Thanks

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gary_dexter
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Re: Recently upgraded internet, now getting constant dropouts and connection issues

Post the network, upstream and downstream logs from the hubs admin pages back here as text please

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Chrish93
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Re: Recently upgraded internet, now getting constant dropouts and connection issues

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1203000000-1.731256 qam9
2211000000-1.733256 qam10
3219000000-1.729256 qam11
4227000000-1.430256 qam12
5235000000-1.230256 qam13
6243000000-1.530256 qam14
7251000000-1.532256 qam15
8259000000-1.536256 qam16
9267000000-1.536256 qam17
10275000000-1.235256 qam18
11283000000-0.736256 qam19
12291000000-0.737256 qam20
13299000000-0.238256 qam21
14307000000-0.538256 qam22
15315000000-0.738256 qam23
16323000000-0.538256 qam24
17331000000-0.438256 qam25
18339000000-0.237256 qam26
19347000000037256 qam27
20355000000037256 qam28
213630000000.237256 qam29
223710000000.538256 qam30
233790000000.738256 qam31
243870000000.938256 qam32



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked311253813243
2Locked33.93358940
3Locked29.93301595287
4Locked30.712329453169
5Locked302221394961800188
6Locked30.11130280872740896
7Locked32.67197178253921
8Locked36.3446498
9Locked36.61867545
10Locked35.795132
11Locked36.3244633
12Locked37.35995
13Locked38.23050
14Locked38.92071
15Locked38.91390
16Locked38.61060
17Locked38.621830
18Locked37.619533
19Locked37.6670
20Locked37.6500
21Locked37.61490
22Locked38.61250
23Locked38.6250
24Locked38.9290

 

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

13940000051512064 qam4
26030000051512064 qam1
34620000051512064 qam3
45370000051512064 qam2



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000
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Chrish93
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Re: Recently upgraded internet, now getting constant dropouts and connection issues

Network Log

Time Priority Description

21/01/2021 11:36:11Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/01/2021 11:36:3noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/01/2021 11:04:33Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/01/2021 11:04:24noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/01/2021 10:54:29Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/01/2021 10:54:9criticalReceived Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/01/2021 10:52:59Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/01/2021 10:52:47Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/01/2021 10:52:47Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/01/2021 10:52:45Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/01/2021 10:52:11Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/01/2021 10:51:47Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/01/2021 10:50:57Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/01/2021 10:50:41Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/01/2021 10:50:41Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/01/2021 10:50:39Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/01/2021 10:50:25Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/01/2021 10:50:25Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/01/2021 10:50:15Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/01/2021 10:50:8Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

 

Apologies for the multiple replies, it wouldn't let me post it all together

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