Received Gone Away form received

[Shreenithi]

Hi Team,

My broadband order was supposed to be delivered today but got a mail a few days back that my gone away form was received. Later didn't get any follow up mails regarding the status of my order. I haven't been informed about my account number, without which I'm unable to contact the customer care. 

Hoping to get some help on this.

Thanks.

[VM-Jon]

Hi @Shreenithi 

Thank you for reaching out to us here, welcome to the community.

I am sorry to hear that you haven’t received full details of your order, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.

Thank you

Jon