Thanks for taking the time to raise your query regarding the broadband issues and rebooting your Hub, we appreciate you raising this via the forums and welcome to the community.
Has the issue improved or have you been able to reboot the Hub since your message? I've not been able to located your account based off of the information available to me but if this is something you still require assistance with let me know and I will be happy to look into this further for you.
Thanks for your Private Message dhybrid, I'm responding via the public section of the forum as we aren't able to set up remote access for you as this isn't a feature we offer. I will respond to your Private Message to get some more details from you.