Help needed please , this may or may not be a VM problem but someone may be able to answer... I have several Alexa's and connect them to several smart plugs (gosund)..I was prompted to get a new router as virgin media said I was overloading my hub 3 causing my WiFi to crash, when this happened obviously nothing worked until I rebooted or it reconnected then everything was OK...I bought a TP Link router and set my hub to modem mode and everything connected fine..However I am still getting dropouts so it was not the router as I am losing Internet connection on wired and WiFi connection , proving it is a modem or isp network fault however what I am finding now is that when the Internet reconnects Alexa will not reconnect to various random plugs saying it is not connected or unresponsive but the plug will work through the Gosund app manually...the only way to get it back on line is to reinstall it and let Alexa detect it . this a pain as I have to reset up my routines.. any advise would be appreciated thanks... especially how to stop these drop outs ..I am reluctant to contact support as I just can't understand them .
VM say your overloading the so they will support in router mode if you have less device connected and then you get a better router use modem mode and VM will not support you...really think VM should support modem mode better to find the problems then first blaming it on number of devices.
Go to 192.168.100.1 and ports hubs download and upstream info.
Connect to the hub by clicking on this link http://192.168.100.1/ That should pull up the log in page for the hub. But don't log in, just click on the link "Check router status" That'll bring up a window with five tabs. Open the Downstream tab. Select all the text (Ctrl-A if using a keyboard), copy it (Ctrl-C), then paste it (Ctrl-V) into a reply here as TEXT not screenshots. Post that, do the same for the Upstream and Network log. You'll get an error message when you post the Network log, just click on "post" a second time. Then we can check for any obvious problems with power, noise or error counts.
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