Really stuck

[ukmartian]

Help needed please , this may or may not be a VM  problem but someone may be able to answer...
I have several Alexa's and connect them to several smart plugs (gosund)..I was prompted to get a new router as virgin media said I was overloading my hub 3 causing my WiFi to crash, when this happened obviously nothing worked until I rebooted or it reconnected then everything was OK...I bought a TP Link router and set my hub to modem mode and everything connected fine..However I am still getting dropouts so it was not the router as I am losing Internet connection on wired and WiFi connection  , proving it is  a modem or isp network fault however what I am finding now is that when the Internet reconnects Alexa will not reconnect to various random plugs saying it is not connected or unresponsive but the plug will work through the Gosund app manually...the only way to get it back on line is to reinstall it and let Alexa detect it . this a pain as I have to reset up my routines.. any advise would be appreciated thanks... especially how to stop these drop outs ..I am reluctant to contact support as I just can't understand them .

[legacy1]

VM say your overloading the so they will support in router mode if you have less device connected and then you get a better router use modem mode and VM will not support you...really think VM should support modem mode better to find the problems then first blaming it on number of devices.

Go to 192.168.100.1 and ports hubs download and upstream info.

Setup a BQM with your router allowing ICMP
https://www.thinkbroadband.com/broadband/monitoring/quality

[ukmartian]

Thanks for info, unfortunately I am not rally sure I understand what you mean lol

[Andrew-G]

Connect to the hub by clicking on this link http://192.168.100.1/  That should pull up the log in page for the hub.  But don't log in, just click on the link "Check router status"  That'll bring up a window with five tabs.  Open the Downstream tab.  Select all the text (Ctrl-A if using a keyboard), copy it (Ctrl-C), then paste it (Ctrl-V) into a reply here as TEXT not screenshots.  Post that, do the same for the Upstream and Network log.  You'll get an error message when you post the Network log, just click on "post" a second time.  Then we can check for any obvious problems with power, noise or error counts.

[ukmartian]

Welcome back!

Sign in to view or modify your Hub 3.0 settings.

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Router status

• Status
• Downstream
• Upstream
• Configuration
• Network Log

Refresh data

Network LogTime Priority Description

14/07/2021 01:16:35	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/07/2021 01:16:35	critical	REG RSP not received;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/07/2021 01:16:35	Error	T6 Timeout and retries exceeded;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/07/2021 01:16:35	critical	Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/07/2021 01:15:12	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/07/2021 01:15:12	critical	Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/07/2021 01:14:16	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/07/2021 01:14:16	critical	Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/07/2021 01:13:15	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/07/2021 01:13:15	critical	Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/07/2021 01:12:27	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/07/2021 01:12:27	critical	Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/07/2021 01:10:42	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/07/2021 01:10:42	critical	Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/07/2021 01:09:46	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/07/2021 01:09:46	critical	Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/07/2021 01:08:12	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/07/2021 01:08:12	critical	Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/07/2021 01:07:20	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/07/2021 01:07:20	critical	Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

[ukmartian]

I dont think they all have come through ok  I kept getting error messages..wiull try again  just in case

[ukmartian]

Downstream bonded channelsChannel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	259000000	-0.7	38	256 qam	16
2	139000000	1.7	40	256 qam	1
3	147000000	1.5	40	256 qam	2
4	155000000	0.7	40	256 qam	3
5	163000000	1	40	256 qam	4
6	171000000	1	40	256 qam	5
7	179000000	1	40	256 qam	6
8	187000000	1	40	256 qam	7
9	195000000	0.7	40	256 qam	8
10	203000000	0	40	256 qam	9
11	211000000	-1.2	38	256 qam	10
12	219000000	0	38	256 qam	11
13	227000000	0	38	256 qam	12
14	235000000	-0.2	38	256 qam	13
15	243000000	-0.2	40	256 qam	14
16	251000000	-0.7	40	256 qam	15
17	267000000	-1	40	256 qam	17
18	275000000	-1.2	38	256 qam	18
19	283000000	-1.5	40	256 qam	19
20	291000000	-1.7	38	256 qam	20
21	299000000	-2.2	38	256 qam	21
22	307000000	-2	38	256 qam	22
23	315000000	-1.5	38	256 qam	23
24	323000000	-1.2	40	256 qam	24

Downstream bonded channelsChannel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	38.6	12	0
2	Locked	40.3	21	0
3	Locked	40.9	17	0
4	Locked	40.3	20	0
5	Locked	40.9	20	0
6	Locked	40.9	26	0
7	Locked	40.3	10	0
8	Locked	40.3	6	0
9	Locked	40.3	7	0
10	Locked	40.3	22	0
11	Locked	38.9	18	0
12	Locked	38.9	11	0
13	Locked	38.9	8	0
14	Locked	38.9	7	0
15	Locked	40.3	14	0
16	Locked	40.9	24	0
17	Locked	40.3	10	0
18	Locked	38.9	11	0
19	Locked	40.3	9	0
20	Locked	38.9	21	0
21	Locked	38.9	18	0
22	Locked	38.9	22	0
23	Locked	38.9	26	0
24	Locked	40.3	12	0

[ukmartian]

Upstream bonded channelsChannel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	46200000	44.8	5120	64 qam	1
2	25800000	43.3	5120	64 qam	4
3	32600000	44.8	5120	64 qam	3
4	39400000	44.8	5120	64 qam	2

Upstream bonded channelsChannel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	0	0
2	ATDMA	0	0	1	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0

[ukmartian]

ok sorted it you should have them now

[lotharmat]

Power levels look OK! - The log tells a different story though! - Far too many T3 Timeouts!

I'd say VM need to do some investigating