on 05-07-2021 11:44
Please help!
I am on the M600 Broadband, however over the past 3 weeks been receiving really slow speeds on WIFI (25mbps). On a wired connection I get around 70mbps.
I have contacted telephone support and tried the pinhole reset. All cables have been checked. Still no luck!
Router Stats below. Thank you in advance!
Downstream tab:
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 291000000 | 0.4 | 36 | 256 qam | 20 |
2 | 139000000 | 4 | 35 | 256 qam | 1 |
3 | 147000000 | 3.7 | 35 | 256 qam | 2 |
4 | 155000000 | 3.7 | 35 | 256 qam | 3 |
5 | 163000000 | 3.4 | 35 | 256 qam | 4 |
6 | 171000000 | 3 | 35 | 256 qam | 5 |
7 | 179000000 | 2.7 | 35 | 256 qam | 6 |
8 | 187000000 | 2.5 | 36 | 256 qam | 7 |
9 | 195000000 | 2 | 36 | 256 qam | 8 |
10 | 203000000 | 1.5 | 35 | 256 qam | 9 |
11 | 211000000 | 0.7 | 35 | 256 qam | 10 |
12 | 219000000 | 0.2 | 35 | 256 qam | 11 |
13 | 227000000 | -0.2 | 35 | 256 qam | 12 |
14 | 235000000 | -0.7 | 35 | 256 qam | 13 |
15 | 243000000 | -0.7 | 36 | 256 qam | 14 |
16 | 251000000 | -0.5 | 36 | 256 qam | 15 |
17 | 259000000 | -0.5 | 36 | 256 qam | 16 |
18 | 267000000 | 0.5 | 36 | 256 qam | 17 |
19 | 275000000 | 0.7 | 36 | 256 qam | 18 |
20 | 283000000 | 0.4 | 36 | 256 qam | 19 |
21 | 299000000 | 1 | 36 | 256 qam | 21 |
22 | 307000000 | 1 | 36 | 256 qam | 22 |
23 | 315000000 | 0.9 | 37 | 256 qam | 23 |
24 | 323000000 | 0.9 | 37 | 256 qam | 24 |
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 36.6 | 2215 | 8795 |
2 | Locked | 35.5 | 1948 | 972 |
3 | Locked | 35.7 | 2250 | 8786 |
4 | Locked | 35.7 | 2413 | 8834 |
5 | Locked | 35.5 | 2019 | 8783 |
6 | Locked | 35.7 | 1599 | 8689 |
7 | Locked | 35.7 | 1359 | 8776 |
8 | Locked | 36.3 | 1000 | 8793 |
9 | Locked | 36.3 | 731 | 8819 |
10 | Locked | 35.7 | 917 | 8472 |
11 | Locked | 35.7 | 1552 | 4244 |
12 | Locked | 35.7 | 2369 | 5110 |
13 | Locked | 35.7 | 8301 | 4284 |
14 | Locked | 35.7 | 1588 | 5023 |
15 | Locked | 36.3 | 1836 | 8197 |
16 | Locked | 36.3 | 1949 | 8348 |
17 | Locked | 36.3 | 1541 | 8879 |
18 | Locked | 36.3 | 1602 | 9039 |
19 | Locked | 36.6 | 1730 | 9085 |
20 | Locked | 36.3 | 2096 | 9095 |
21 | Locked | 36.6 | 2648 | 9500 |
22 | Locked | 36.6 | 2648 | 9567 |
23 | Locked | 37.3 | 2425 | 1637 |
24 | Locked | 37.3 | 2848 | 9860 |
Upstream tab:
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 46200000 | 39 | 5120 | 64 qam | 3 |
2 | 25800000 | 39 | 5120 | 64 qam | 6 |
3 | 32600000 | 39 | 5120 | 64 qam | 5 |
4 | 39400000 | 39 | 5120 | 64 qam | 4 |
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | ATDMA | 0 | 0 | 2 | 0 |
2 | ATDMA | 0 | 0 | 1 | 0 |
3 | ATDMA | 0 | 0 | 1 | 0 |
4 | ATDMA | 0 | 0 | 1 | 0 |
Network Log tab:
Time Priority Description
05/07/2021 10:25:34 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
05/07/2021 01:07:37 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
04/07/2021 22:42:19 | Warning! | Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
04/07/2021 22:42:14 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
04/07/2021 22:42:14 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
04/07/2021 22:42:14 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
04/07/2021 22:42:14 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
04/07/2021 22:41:41 | Warning! | Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
04/07/2021 22:41:36 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
04/07/2021 22:41:36 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
04/07/2021 22:41:36 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
04/07/2021 22:41:36 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
04/07/2021 22:41:36 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
04/07/2021 16:58:21 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
02/07/2021 23:24:53 | notice | DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt078-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
02/07/2021 23:24:53 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
02/07/2021 23:24:50 | Error | DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
30/06/2021 18:19:4 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
30/06/2021 11:26:22 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
29/06/2021 08:06:49 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
on 05-07-2021 11:46
on 05-07-2021 12:18
Thank you for your response.
It was last rebooted around a week ago.
Wired speed is around 100mbps (just now). But this fluctuates, mostly lower. It reached 180mbps once a few days ago.
on 05-07-2021 12:21
on 05-07-2021 12:33
Thank you again. Do I need to flag to a representative or do they just respond?
on 05-07-2021 12:35
on 05-07-2021 12:42
Cheers and yes agreed, spent hours with the phone reps only to be lead in circles. It was like talking to a robot that wouldn't listen to what I was saying.
I look forward to hearing from a forum rep!
on 07-07-2021 11:51
Hi @csolanki
Thanks for posting on our community forum!
How are the speeds today? Could you reboot for me so I can review the power/signal levels upon the reboot?
Regards
on 08-07-2021 08:57
Hi Travis_M
Thank you for your response.
The speeds are still not great and I have had a few connection dropouts over the past couple of days.
I have now done the reboot.
Thank you
on 08-07-2021 09:37
I'm going to private message you to collect some more info @csolanki
Please keep an eye on your inbox.