Last night both myself and my daughter had serious issues with our Broadband. I have had a number weeks of the internet just stoping. I can connect to the wifi and have an Ethernet connection for work, but I keep getting messages saying 'no internet' on the connection, regular buffering and web streaming stopping.
I have re booted the Superhub 3, reset it to factory settings and still the issue remains.
I ahem run a port scanner on it and it shows that it regularly shuts Port 80. This should be open when I am browsing a web page. A HTTP demand should open the port for traffic to and from the web however the hub keeps it firmly closed.
I have had a succession of hubs from the original nil: Cable Modem (I was a trialist) and this is the worst one I have had. It just seems buggy and inconsistent.
I have been a Cabletel/ntl:/Virginmedia customer for over 20 years and this is the first time I have considered leaving. However I cannot keep working from home if my Teams keeps dropping out!
The cables are shielded so should be okay. As for the age of the cables, mine would be of similar vintage and I don't have any issues. But best to get an engineer to check all out. Ring VM at 08:00 as the lines get busy very quickly, or wait here for a couple of days for a VM Mod to respond.
Thanks for getting in touch! I'm sorry about the problems that you've been having with your connection.
I've been able to locate your account using your Forum details. I can see that there are some issues with your Hub, so I've booked an engineer appointment for you. You can find the details of this appointment on your MyVM page.
Please let me know if you have any more problems with thus.
Thanks very much Laurie. They are due tomorrow. I will also ask them to check the box on the outside of the house. It was installed in Cabletel days and more than a few spiders have crawled through it since then !