on 17-03-2023 08:10
Dear Virgin.
Our Virgin 3.0 hub also has a constant red/orange light. Our internet is working, but I need to reboot the hub at least once a day.
It is not overheating. I keep it off for an hour but it still comes back on with a red light.
How do I order a replacement hub? I just tried calling your line but it took me round in circles and I couldn't end up speaking with anyone.
Kind regards,
Marc.
Answered! Go to Answer
on 17-03-2023 09:12
Hi destructor23,
Thanks for posting and welcome to our community 🙂
Sorry to hear you're having some issues with the hub, Thank you for trying a reboot already.
We'll need to arrange an engineer visit, so I've popped you over a private message to get a few more details from you (purple envelope, top right hand corner)
Alex_Rm
on 17-03-2023 09:12
Hi destructor23,
Thanks for posting and welcome to our community 🙂
Sorry to hear you're having some issues with the hub, Thank you for trying a reboot already.
We'll need to arrange an engineer visit, so I've popped you over a private message to get a few more details from you (purple envelope, top right hand corner)
Alex_Rm
on 17-03-2023 09:54
Thank you Alex - message recieved.
on 17-03-2023 10:33
Thanks for popping your details over via private message destructor23 🙂
Glad I was able to help!
Alex_Rm