Virgin Media Community

[Trisarahtops]

Hi,

I have this same problem, my hub is in a well ventilated area and I reset it but it still has a red light on constantly. It’s been red for a couple of months now I think. 

Is this just time to get sent a new hub?

Thanks,

Sarah

[Alex_RM]

Hi Trisarahtops,

Thanks for posting and welcome to our community 🙂

Sorry to hear you're having some hub issues, thank you for trying a reboot already.

I'll need to arrange a technician for you, before I can do this I'll need to confirm a few details. I've popped you over a private message (purple envelope, top right hand corner)

Alex_Rm

[Alex_RM]

Thanks for joining me over private message Trisarahtops 🙂

I've arranged an engineer for you, you can view the time and date of the appointment via your online account here

Alex_Rm