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Re: WiFi keeps dropping out

royhib
Tuning in

I have been having the same problem for a number of months, tried checking cables and rebooting to no avail. Have reported this problem before, still have old style router.

3 REPLIES 3

Ilyas_Y
Forum Team
Forum Team

Hi @royhib thanks for reaching out to us on the Virgin Media community forums. 👋🏼

I'm sorry to hear about the issues with the Wi-Fi you are having.
I will assist you on this and send a private message to further investigate.

Kind regards,
Ilyas.

Ilyas_Y
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs


Ilyas_Y
Forum Team
Forum Team

Thanks for speaking with us today @royhib on the forums. 👋🏼

I'm glad to see that we have made arrangements to get the issues resolved.
Let us know how it goes along when the new hub arrives.
Reach out to us for any other queries.

Kind regards,
Ilyas.

Ilyas_Y
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs


Client62
Legend

Having Smart Wi-Fi Enabled and Auto Channels Enabled can be a significant cause of a random Wi-Fi drop out.