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Re: Solid red light on Hub 3

Tilnoom
On our wavelength

on ‎27-12-2023 12:58

Hi John_GS, I've also had a solid red light for a month after Customer Services told me it was doing a software update. It is warm to touch. Can you PM me too please?


Thanks,


Sharon

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3 REPLIES 3

Adduxi
Very Insightful Person
Very Insightful Person

on ‎27-12-2023 13:40

Please do not double post.  I've responded to your other post here Solid red light on hub for over a month - Virgin Media Community - 5461129

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Ilyas_Y
Forum Team
Forum Team

on ‎27-12-2023 13:54

Hey @Tilnoom Thanks for reaching out to us on the Virgin Media forums. 👋🏼

I'm sorry to hear about the issues with the red light on the VM hub.
A red light does indicate the hub is either faulty or overheating, as you have stated above.

Just before we continue, can you confirm if you have taken out all the cables, put them back in, rebooted the hub and ensure the hub is in an open place?
Let us know and we can go on from there.

Kind regards,
Ilyas.

Ilyas_Y
Forum Team

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Tilnoom
On our wavelength
In response to Ilyas_Y

on ‎27-12-2023 23:24

Hi there, thanks for the reply. I have reseated all the cables, followed the reset guide, done the pin reset and it is indeed sat open on my desk in the same place all our hubs have sat for the last 10 years 🙂 

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