Virgin Media Community

[Mirinda1974]

Hi I have got the same problem but if I pick a channel I can’t connect to Wi-Fi can someone help please.thank you. 

[Weefifer]

Unfortunately, virginmedia came back with “it’s not a smart WiFi problem, it’s whatever you are trying to connect” after months of trying to sort it, I eventually returned the pods (took 4 months to sort this out) and finally just got the smart WiFi and pods removed from my package. I hope you have better luck

[Mirinda1974]

Hi thanks for reply got someone else coming out now to have a look.won’t be holding my breath tho.thanks. 

[Robert_P]

Hi Mirinda1974

Sorry to hear of the service issues impacting your wireless network, we appreciate the frustration this can cause and you raising this via the forums.

It's been a few days since your post and you mentioned a visit, has this taken place? Was the issue resolved during the visit?

Please let us know.

Rob