Red light hub 3

[Hoggie]

my hub 3 light went red a few days ago. done all the restarts and it is not hot been in the same spot for six years. Access point working great, wifi ok (ish) all tv's are on Ethernet cables, box is also on Ethernet cable.  Only two phones and two Laptops using wifi via AP.   Did notice wild peaks in download speeds 375mb must be the weather 🙂 

any help great fully received.

nice to see all is still well in here 🙂  

[Hoggie]

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@Adduxi wrote:

If this red LED is on a Hub 3 is the overheating warning.  If this is faulty, i.e. on when it should be off, then the Hub needs replaced as it's a risk.  If you wait here a day or two a VM Mod will pick this up and discuss with you directly.  

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my hub is cold to the touch and everything is working great, just a worry with the red light.  As a disabled person sometimes worry about the house phone and my alarms... Virgin will have to look into it.

[Hoggie]

Is the red light issue become an epidemic with this hub? Mine showed red light the other day and tried everything from disconnecting everything even the home phone and still red light. its cold to the touch, well ventilated, I have run the test and everything comes back ok... So why a red light?  

PS: The hub3 has been working 100% since new with no trouble what so ever.

[Hoggie]

Same here after years of working 100%. Time to make a call to virgin 😞 

[Hoggie]

just popped into the router and run the self diagnostics test and results green tics all the way.  This has become a mystery.

[Beth_G]

Hi Hoggie

Thanks for your post!

I can appreciate that this must be causing some concern for you. What RedWine345 has advised is correct, however usually the 'white' normal Hub light turns an orange/yellow colour. The red LED used to indicate overheating can be quite distinct or can be confused with the magenta LED used to indicate that the Hub is in modem mode. Provided you're connected to your Hub and able to use the WiFi, this'll mean you're not in modem mode so we can rule that out as a possibility.

We'll be happy to arrange an engineer visit to come and check the Hub to see if there's any issues. Just let us know if you'd like us to sort that and we can pop you a message 😊