Pod flashing red

[PWJK75]

Hi Robert.  I have the same problem.  Will mine also need replacing?

[John_GS]

Hi @PWJK75 

Thanks for posting and welcome back to the community.

Sorry to hear of any Pod issues.

Please follow this link for further help with the Pod and report back if still having further issues. 

Best wishes.

[PWJK75]

Hi John. I tried that, but no success. The light did go on for a minute, then stopped working again. It shows as offline on the app. It's also hot to touch.

[Ashleigh_C]

Thank you for trying this @PWJK75 and we are so sorry this didn't work. 

I'm going to pop you a private message so we can get an engineer out to take a look at the Hub. 

I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.
 

[Ashleigh_C]

Hello again @PWJK75 

Thanks so much for your private message and confirming your address, I have now booked you a visit for the issues with your Hub – you can check the date and time via your online account here. If you have any issues with accessing your online account or unable to see your visit, please do let us know and we’ll pop you a message to confirm.

There will be no charge for this visit unless:
• The technician diagnoses the faults as not being caused by our network/equipment 
• The technician discovers that the fault or problem relates to your equipment
• The technician discovers that the fault or problem relates to any system that we are not responsible for
The technician will confirm during their visit if any of these instances apply, and if so, a £25 charge will be applied to your account. 
Please ensure there is someone over the age of 18 present at the time of the visit. If you need to change or cancel your appointment you can do this online or via the My VM app by 4pm the day before the appointment.
If you do miss an agreed appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment