Virgin Media Community

[Glen285]

My booster has blown and I need a replacement. How do I get one, can't wait on hold for another hour on the phone.

[Z92]

Since it exploded I assume it's one of the powerline adaptors, as they are known to do this and some people say they should be turned off overnight or when you go work and not near combustibles. I had a similar non-Virgin one that went up in smoke one night whilst I was asleep but didn't catch fire luckily. They've been replaced with cabling since... 

But if you get them from VM, then you need to ring VM customer services to get a replacement. Try at 8am for the least queue. 

[Gareth_L]

Hello Glen285

Sorry to hear about this 

Is everything okay now?

We do not supply boosters anymore, we have Pods now which work a lot better, but the stock levels are very low right now and we have a backlog of orders 

I can try and source a replacement booster for you 

Can I send you a private message to gain access to your account 

If you can check the purple envelope top right of your screen that would be great 
Regards     
Gareth_L