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Byronread
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Re: Lost my 5G wifi

My WiFi drops most days at some point, albeit temporarily (10 - 15 mins) I have buffering problems when streaming BritBox, and some devices like my Ring  doorbell do not connect all the time.  Poor connection on FaceTime.

I have used the Virgin Connect app to measure WiFi signal and it says coverage is good. Not sure what to do next.

my network had two access points, and the one ending in 5G has disappeared. Can you help

regars

nigel

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MikeRobbo
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Alessandro Volta
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Re: Lost my 5G wifi

You may be as well refining your Wi-Fi management, it will certainly help keeping track of your Wi-Fi frequencies.

Best done with a cable connected device.

Instructions for Hub 3, Hub 4 is similar.

Log in to the Hub.

Advanced Settings > Wireless Signal > click ‘Disable Channel Optimization’ > Click ‘Apply Changes’.

Advanced Settings > Wireless > Security > Add 2 to the 2.4GHz Channel name [SSID] > Add 5 to the 5 GHz Channel name [SSID] > Click ‘Apply Changes’

You can leave the passwords the same as they are. 

Log out of the Hub then reboot using this method ...

Switch the Hub off using the small switch on the rear of the Hub next to the power cord and pull the PSU plug from the wall socket.

While the Hub is powered off go around all the accessible co-ax connectors inside and outside to ensure that they are finger tight.

Give it a good 5 minutes put the plug back in and switch the Hub back on.

Allow the Hub a few minutes to fully restart then try your Wi-Fi again.

You will need to reconnect all you Wi-Fi devices some will want to connect to 5Ghz and some to 2.4GHz and some will connect to either.

When you connect the devices do it at the furthest point from the Hub that the device will be used.

2.4GHz is a stronger signal but slower than 5GHz so if you have problems on 5GHz change to 2.4GHz.


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BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
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MikeRobbo
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Alessandro Volta
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Re: Lost my 5G wifi

May I suggest that you download and install a Wi-Fi analyser to show if there are any foreign Wi-Fi broadcasts interfering with your own Wi-Fi signals and where there are poor signal strengths..

From there you can look at refining your own Wi-Fi broadcasts.

I use this one ...

WiFi Analyzer Premium - Apps on Google Play

wifi-2


*********************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************
BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
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