Hub 3 LED colour?

[pakeller]

We are having the same issue: a Hub 3 with the LED an orange/red colour. I have tried powering the hub off and on again, also doing a factory reset, but the LED does not go back to white. Other than that, broadband and TV seem to be working OK, and the diagnostics run from the hub's Network Diagnostic Tool say "Your Broadband connection is working" with a green tick.

Just in case it is relevant, I have looked at the network log on the hub's web page, and I see occasional events like this with priority "critical":

No Ranging Response received - T3 time-out;CM-MAC=40:0d:10:xx:xx:xx;CMTS-MAC=00:27:90:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0;

[Nathan_B]

Hi there @pakeller 👋 Welcome back to our forum and thanks for your post 😊

Sorry to see you are also having an issue with the red light on your Hub 3. Thank you for completing the usual steps we'd advise. As this is still the same I'll certainly have a look at arranging an engineer for you so they can check this for you.

I'll send you a PM to confirm your details so this can be done.

Regards

Nathan

[Phil30]

Hi, I am getting the same continuous red light problem as well. I’ve rebooted the hub 3 and checked all the connections but the red light still appears. Can you help please.

[Nathan_B]

Hi there @Phil30  👋 Welcome to our forum and thanks for your post 😊

Sorry to see you are also having an issue with the red light on the Hub 3. Thank you for completing the usual steps we'd advise to check. As things haven't improved I'll certainly have a look at arranging an engineer for you so this can be checked further.

I'll send you a PM to confirm your details so this can be done.

Regards

Nathan