Virgin Media Community

[Sambowker1992]

Hi 

I have the same problem, has been on for months, router is not overly warm and is kept in a cool place. It is not in modem mode, I have contacted customer services only to be told “it’s stuck doing an update and it’ll clear within 24 hours” that was 2 months ago…. I have rebooted the router, left switched off for 2 hours, completely reset to factory settings but the red light still persists… any help on this would be greatly appreciated 

[Lee_R]

Hi @Sambowker1992 thanks for posting and welcome back to our community.

Sorry to hear that you've got a constant red light on your hub and for any concern it may be causing you. As you've tried everything to resolve this including a pinhole reset, I would like to take a closer look on your behalf. I am going to send you a private message. Please look out for the purple envelope in the top right of your screen.

Regards

Lee_R