4 weeks ago
I got a same issue exactly.
I just received my new kit today at 10. After the equipment installed, my phone is able to connect Hub 3 . However the network is doesnt work.
So I check the Hub 3 stauts at 192.168.0.1
Its show the wireless is connected, but the internet access denied.
Then I just ask from the virginmedia online assistant at 12pm, they told me the new kit should be fix a new file and send the signal. So, I can use it after 2 Hours.
Then the same issue is still happening when I reboot the hub 3 again when it was 7pm.
So, I asked the online assistant again. They told me the problem will solve it after 30min.
Certainly, the issue is still happening after 30min reboot.
I dont want complaint anything, but how can i get my internet as soon as possible?
3 weeks ago
Good morning @wongpan11
Welcome to the forums and thank you for taking the time to post.
I am sorry to hear that you have had some issues with your services.
Was the hub sent as a replacement for a fault or is this a new install?
Could you try preforming a pin hole reset on the hub.
Hi, I just a new joinand new install.
Its is same issue repeating reboot , restart, reset.
Sorry for the delay in repose.
I can see that you have spoken with the team and arranged an engineer appointment.
If you do have any further issues then please do let us know.