Hub 3.0 Red Light

[BobOrr]

I'm having the same problem. Constant red light, rebooted the router, no change and still connected to the Internet.

[John_GS]

Hi @BobOrr 

Thanks for posting and welcome to the community.

I'll send you a PM now to get a tech out, it's most probably a fading LED light.

Best wishes.

[John_GS · Accepted solution]

Hi @BobOrr 

Thanks so much for joining me on PM and confirming your address, I have now booked you a visit for the red light on the router. You can check the date and time via your online account. If you have any issues with accessing your online account or unable to see your visit, please do let us know and we’ll pop you a message to confirm.

There will be no charge for this visit unless:
• The technician diagnoses the faults as not being caused by our network/equipment 
• The technician discovers that the fault or problem relates to your equipment
• The technician discovers that the fault or problem relates to any system that we are not responsible for
The technician will confirm during their visit if any of these instances apply, and if so, a £25 charge will be applied to your account. 
Please ensure there is someone over the age of 18 present at the time of the visit. If you need to change or cancel your appointment you can do this online or via the MyVM app by 4pm the day before the appointment.
If you do miss an agreed appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment

[BobOrr]

Thanks John. I've had a text from the engineer who will be coming tomorrow Monday. Let's hope I don't have to fork out £25 and that the router is old and needs to be replaced. Thanks again, Bob

[John_GS]

Hi @BobOrr 

Did the tech visit replace the router?

Let me know if you need any further help.

Best wishes.

[BobOrr]

Apologies, yes thank you. It was replaced on Monday. Very efficient service. Bob

[John_GS]

Great to hear all sorted @BobOrr 

Please pop back to the community if you ever need us. 

Best wishes.