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Re: How do I order the Wi-Fi pods?

bruno66
Joining in

Hi there, I've been through the extremely laborious process to order my first pod and when it was eventually conceded that I did need one I was told it would be sent to my nearest Yodel pick up point, I haven't heard anything since. I have to say so far the customer experience with Virgin has been really poor, so if possible could someone please chase up the delivery of a pod for me please? I think they must be made of gold or something!

2 REPLIES 2

John_GS
Forum Team
Forum Team

Hi @bruno66 

Thanks for posting and welcome to the community. Please make your own thread in future 🙂 this is just to ensure no work is missed.

I'll send you a PM now to assist further.

Best wishes.

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

John_GS
Forum Team
Forum Team

Thanks for joining me on PM @bruno66 and confirming Pod received 🙂

There are a few requirements for the Pods to work with our Hubs:

•    The Hub must be in 'Router Mode' and not have been changed to 'Modem Mode'.
•    Channel Optimisation must be left on.
•    The SSIDs must be the same and broadcast enabled.
•    The SSID must be password protected.
•    The Passphrases of the SSIDs must match.

As long as all of the above points are all met then the Pod should automatically connect to your Hub's Wi-Fi and begin broadcasting. The wireless details from the Pod will be the same as the Hub's details, so no additional steps are required to connect the devices in the home.

This link will help though if you do have any issues: https://www.virginmedia.com/help/setup/intelligentwifipod

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill