Broadband & WiFi Dropping issues Hub 3

[Pozersko]

Downstream bonded channels

Channel	Frequency (Hz)	Power (dBmV)	SNR (dB)	Modulation	Channel ID
1	379000000	0	40	256 qam	31
2	203000000	-3.5	40	256 qam	9
3	211000000	-3.5	40	256 qam	10
4	219000000	-3.4	38	256 qam	11
5	227000000	-3.4	35	256 qam	12
6	235000000	-3.2	38	256 qam	13
7	243000000	-2.7	40	256 qam	14
8	251000000	-2.5	39	256 qam	15
9	259000000	-2.7	38	256 qam	16
10	267000000	-2.5	40	256 qam	17
11	275000000	-1.5	38	256 qam	18
12	283000000	-0.5	40	256 qam	19
13	291000000	-1.2	39	256 qam	20
14	299000000	-1.2	38	256 qam	21
15	307000000	-0.2	40	256 qam	22
16	315000000	0.5	40	256 qam	23
17	323000000	0	40	256 qam	24
18	331000000	-0.2	40	256 qam	25
19	339000000	0.5	40	256 qam	26
20	347000000	0.5	40	256 qam	27
21	355000000	0.4	40	256 qam	28
22	363000000	0.4	40	256 qam	29
23	371000000	0.2	40	256 qam	30
24	387000000	0.7	40	256 qam	32

Downstream bonded channels

Channel	Locked Status	RxMER (dB)	Pre RS Errors	Post RS Errors
1	Locked	40.9	807	1444
2	Locked	40.3	3687	4889
3	Locked	40.3	3929	5391
4	Locked	38.6	3730	5571
5	Locked	35.9	8466	8258
6	Locked	38.9	2044	6284
7	Locked	40.3	2382	5210
8	Locked	39.8	2567	5347
9	Locked	38.9	2297	5492
10	Locked	40.3	1810	5116
11	Locked	38.9	1516	4735
12	Locked	40.9	1266	5157
13	Locked	39.8	1541	4189
14	Locked	38.9	1917	4004
15	Locked	40.3	1688	4493
16	Locked	40.9	1149	3455
17	Locked	40.9	874	3174
18	Locked	40.9	775	2507
19	Locked	40.3	1031	2547
20	Locked	40.9	1132	2694
21	Locked	40.3	976	2328
22	Locked	40.3	657	2188
23	Locked	40.3	627	1724
24	Locked	40.9	762	1374

Upstream bonded channels

Channel	Frequency (Hz)	Power (dBmV)	Symbol Rate (ksps)	Modulation	Channel ID
1	36599996	47	5120	64 qam	3
2	30100000	51	5120	64 qam	4
3	49600056	51	5120	64 qam	1

Upstream bonded channels

Channel	Channel Type	T1 Timeouts	T2 Timeouts	T3 Timeouts	T4 Timeouts
1	ATDMA	0	0	5	0
2	ATDMA	0	0	2	0
3	ATDMA	0	0	1	0

04/09/2023 09:08:1	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/09/2023 09:08:0	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/09/2023 09:08:0	critical	Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/09/2023 09:07:39	Warning!	LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/09/2023 09:07:17	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/09/2023 09:07:10	Warning!	LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/09/2023 09:05:58	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/09/2023 09:05:41	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/09/2023 09:05:40	critical	Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/09/2023 09:04:46	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/09/2023 09:04:41	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/09/2023 09:04:41	critical	Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/09/2023 09:04:16	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/09/2023 09:04:5	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/09/2023 09:03:59	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/09/2023 09:03:6	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/09/2023 09:03:4	critical	Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/09/2023 09:03:4	Warning!	TCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/09/2023 09:03:4	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/09/2023 09:03:4	critical	Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

[John_GS]

Hi @Pozersko 

Thanks for posting and welcome to the community. Please do make your own thread in future 🙂 we've moved it for you this time.

I am sorry to hear of the broadband issues. I have checked the system and we've booked a tech visit in for you.

Please let us know how the visit goes.

Best wishes.

[Pozersko]

Hi John. I have booked tech couple days ago. Hes coming in hour. I will let you know how it goes. 

[John_GS]

Hi @Pozersko 

Thanks for coming back to the thread.  I am sorry to hear the tech visit didn't go ahead due to the overall issue we had on Wednesday. I'll PM you now to assist further.

Best wishes.

[John_GS]

Hi @Pozersko 

Thanks for joining us on PM and allowing us to sort this for you 🙂

Please do pop back to the community if you ever need further assistance.

Best wishes.

[John_GS]

Hi @Pozersko 

Thanks for your PM however currently, we don't need to be in PM so I am replying publicly 🙂

I am sorry to hear of any internet issues, please do let us know how the new tech visit goes.

Best wishes.