Hi,
We have been having connection drops pretty much every day. Looking at the network logs I can see a number of ‘no ranging response’ and ‘RCS partial service’ error messages:
Time | Priority | Description |
08/10/2021 23:33:15 | critical | No Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0; |
08/10/2021 14:56:18 | Warning! | RCS Partial Service;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0; |
07/10/2021 07:41:2 | critical | No Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0; |
07/10/2021 01:27:24 | notice | DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt057-b.cm modified;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0; |
07/10/2021 01:27:24 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0; |
06/10/2021 01:24:15 | critical | No Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0; |
05/10/2021 08:12:43 | Warning! | RCS Partial Service;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0; |
05/10/2021 08:11:13 | critical | No Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0; |
04/10/2021 12:45:1 | Warning! | RCS Partial Service;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0; |
04/10/2021 09:24:33 | critical | No Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0; |
04/10/2021 07:12:10 | Warning! | RCS Partial Service;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0; |
04/10/2021 02:47:31 | critical | No Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0; |
03/10/2021 08:47:3 | notice | DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt057-b.cm modified;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0; |
03/10/2021 08:47:3 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0; |
02/10/2021 08:09:54 | critical | No Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0; |
01/10/2021 10:59:56 | Warning! | RCS Partial Service;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0; |
30/09/2021 12:19:8 | critical | No Ranging Response received - T3 time-out;CM-MAC= ; CMTS-MAC=be;CM-QOS=1.1;CM-VER=3.0; |
30/09/2021 08:07:59 | Warning! | RCS Partial Service;CM-MAC= |
Looking at other forums it’s said that these relate to issues between the router and the box on the street.
Has anyone else had this recently? How easy was it to get sorted by VM?
Thanks