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Randomly high latency for long periods of the day

Joining in

I've been using Virgin for over five years now and I've only had issues in the last year and a half - I recently upgraded with the O2 package to get the 362 Mbps download speed so I can stream at a better quality. However, for over a year now I've been expiriencing periods of really high latencyu at random points of the day - not always at peak times, sometimes its at 6pm, sometimes 2am. I've had an engineer out previously and they have said there is no issue with my connection.

I'm using a PC with a wired ethernet, so the issue isn't the wifi, it's the connection itself. I've previously changed out my ethernet cable, ethernet port on PC and the router itself - can anyone explain what's going on? I've opened up numerous support cases for this issue in the past and it never gets resolved.

My Broadband Ping - Virgin Home Conneciton May


Alessandro Volta

Yes no issue does not include other peoples traffic without QoS running a muck.   


Very Insightful Person
Very Insightful Person

See what VM say when they get here - but there is a whiff of "overutilisation" about that connection. 

Do a search of this forum - ther are lots of discussion on that issue  For some background info see this old thread re. over-utilisation and Andrew’s comments in Message 20 in the old thread below

(It turned out that it WAS overutilisation!)



I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.

Forum Team
Forum Team

Hi @CharlieJAppleya 

Thanks for posting and welcome to the community.

I'm really sorry to hear of the broadband issues. I have done a system diagnostic today and you do have a congestion issue. 

I have raised this form to our networks team and also done a work order on the system. I'll be in touch in a few days as soon as I know more about this.

Best wishes.

Forum Team

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Well it's been two weeks - is there any update? I'm still getting these issues as I have been for the past two years, I basically can't use the internet to any meaningful capacity during these periods

Hi there @CharlieJAppleya 😊 Thanks for coming back to us, sorry to see you've had no further update.

I'll be happy to take a look at this for you, I'll send you a PM to confirm your details so this can be checked.



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