I've been using Virgin for over five years now and I've only had issues in the last year and a half - I recently upgraded with the O2 package to get the 362 Mbps download speed so I can stream at a better quality. However, for over a year now I've been expiriencing periods of really high latencyu at random points of the day - not always at peak times, sometimes its at 6pm, sometimes 2am. I've had an engineer out previously and they have said there is no issue with my connection.
I'm using a PC with a wired ethernet, so the issue isn't the wifi, it's the connection itself. I've previously changed out my ethernet cable, ethernet port on PC and the router itself - can anyone explain what's going on? I've opened up numerous support cases for this issue in the past and it never gets resolved.
