I hope someone can help. I have a SuperHub 3 and have been a VM customer for many years and have been very happy. However I have recently been experiencing random disconnects. I have the VM Hub in Modem Mode and have 2 Asus routers in a mesh setup and this setup has worked flawlessly for a number of years. I have had an engineer visit a number of times and he has replaced / checked all connections and he can find no faults. I have been running TB monitor and can see packet dropouts most days. I'm not sure what I can do next. Hoping someone could take a look at some of the VM settings in case something is not right. Many thanks
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Many thanks for your reply .. I was beginning to think the issues had been sorted ! I had no restarts over the weekend however for around 2 hours today i had multiple restarting of the hub. The engineer has adjusted the downstream bonded power levels - i will post the current levels and also a link to the TB live graph. I have no idea what is causing the hub to randomly restart. Has been doing this for the last 3 or 4 months. Sometimes worse than others. Again I appreciate that you are looking into this for me
Hub has been constantally restarting. Managed to take a screenshot just after a restart and the power levels are still too high. I know the engineer has attempted to adjust but as u can see a number are over 10 and those that are below are just below. Could this explain why the hub crashes and restarts ? and can it be adjusted to take levels well below the max ?
Hi John - the engineer that came out removed the attenuator that was fitted and checked and replaced all other connections. I have sent him messages over the last week and he promised to take steps to reduce the levels and overt the weekend things were great and levels mostly below 10 but only just .. most sitting around 9 - 10. But from yesterday afternoon the hub is frequently restarting and power levels are over 10. Just to confirm there is no attenuator fitted.