@Stewy090 wrote:
It happens on a number of devices, it can be our daughters chrome book, iPad, kindle or phone. It is normally associated particularly on zoom calls, teams etc.... it is so frustrating!! The actual internet speed is pretty good and stable
All of those devices normally connect on wifi. what's it like if you connect a (different?) device by ethernet cable at the same time? This is to see whether it might be a wifi only issue or a true "network connection issue".
VM's solution to wifi only problems is to now supply “wifi pods” (not “boosters”). These are free to customers on the 1GB or Ultimate Oomph packages, and so are worth trying if you are on one of those. There are stock supply issues at the moment though.
Otherwise, you will be charged £5/month - and at that level of investment you would soon pay off that cost by buying a "better quality" wireless solution that will be yours to own and use forever.
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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.