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Rogercunnigham
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Random restarts/disconnects :/

Hi, 

 Since a few weeks I'am experience random disconnects, the Hub 3.0 is restarting itself. I changed my hub already against a new hub 3.0 but the issue persist. The disconnects sometimes happen 3 times a day and sometimes every 2 hours.

I tried to run the Router in modem mode with the same result and done basic troubleshooting. 

Would be great if anyone could give me further suggestions on that issue or even a solution. 

Thanks for your help. 🙂

Virgin 1.pngVirgin 2.pngVirgin 3.pngVirgin 4.pngVirgin 5.png

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Rogercunnigham
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Re: Random restarts/disconnects :/

Posting the pictures as text here, as it seems that the pictures in my post above are not displayed correctly

Cable Modem Status
Item Status Comments
Acquired Downstream Channel (Hz)
315000000
Locked
Ranged Upstream Channel (Hz)
39400000
Locked
Provisioning State
Online



Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 315000000 2.5 38 256 qam 23
2 139000000 4 38 256 qam 1
3 147000000 4.1 38 256 qam 2
4 155000000 4.1 38 256 qam 3
5 163000000 4 38 256 qam 4
6 171000000 3.7 38 256 qam 5
7 179000000 3 38 256 qam 6
8 187000000 3.4 38 256 qam 7
9 195000000 3.2 38 256 qam 8
10 203000000 2.9 38 256 qam 9
11 211000000 2.5 38 256 qam 10
12 219000000 2.5 35 256 qam 11
13 227000000 2.2 33 256 qam 12
14 235000000 1.9 38 256 qam 13
15 243000000 1.9 38 256 qam 14
16 251000000 2 38 256 qam 15
17 259000000 2.2 38 256 qam 16
18 267000000 2.9 38 256 qam 17
19 275000000 2.5 38 256 qam 18
20 283000000 2.4 38 256 qam 19
21 291000000 2.7 38 256 qam 20
22 299000000 3 38 256 qam 21
23 307000000 2.5 38 256 qam 22
24 323000000 2.7 38 256 qam 24



Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 Locked 38.6 168 38
2 Locked 38.9 218 39
3 Locked 38.9 578 15
4 Locked 38.9 352 18
5 Locked 38.9 292 16
6 Locked 38.6 327 36
7 Locked 38.6 153 37
8 Locked 38.6 82 17
9 Locked 38.9 30 17
10 Locked 38.6 17 0
11 Locked 38.6 22 0
12 Locked 35 2924 17055
13 Locked 33.9 13381 27645
14 Locked 38.6 7 0
15 Locked 38.6 11 0
16 Locked 38.6 47 0
17 Locked 38.9 144 38
18 Locked 38.9 81 122
19 Locked 38.6 141 123
20 Locked 38.9 220 111
21 Locked 38.9 224 70
22 Locked 38.9 153 42
23 Locked 38.9 147 45
24 Locked 38.6 187 24


Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 39400000 4.3 5120 64 qam 2
2 25800000 4.25 5120 64 qam 7
3 32600000 4.275 5120 64 qam 3
4 46200000 4.35 5120 64 qam 1



Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 ATDMA 0 0 0 0
2 ATDMA 0 0 0 0
3 ATDMA 0 0 0 0
4 ATDMA 0 0 0 0


General Configuration
Network access
Allowed
Maximum Number of CPEs
1
Baseline Privacy
Enabled
DOCSIS Mode
Docsis30
Config file
cmreg-vmdg505-rtsl10016u-b.cm



Primary Downstream Service Flow
SFID 682250
Max Traffic Rate 117000047
Max Traffic Burst 42600
Min Traffic Rate 0



Primary Upstream Service Flow
SFID 682249
Max Traffic Rate 10500047
Max Traffic Burst 16320
Min Traffic Rate 0
Max Concatenated Burst 16320
Scheduling Type BestEffort




Network Log
Time Priority Description
02/09/2019 20:32:12 Warning! Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/09/2019 20:32:13 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/09/2019 20:37:9 Warning! Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/09/2019 20:37:9 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/09/2019 20:37:47 Warning! Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/09/2019 20:37:47 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMT
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griffin
Alessandro Volta
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Message 3 of 4
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Re: Random restarts/disconnects :/

It looks like you have some noise ingress on CH 12 and 13 which is confirmed in the logs, but there is no evidence that would indicate frequent connection drops. However, your connection needs VM to take a closer look.

Are you experiencing dropours on devices connected wired or wirelessly to the Hub?

 

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Rogercunnigham
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Re: Random restarts/disconnects :/

Thanks for getting back so quick to me. 🙂

It happen for all device, wired and wireless. (XBOX and Desktop wired, phones and Tablets wireless.)

I remove the Broadband/TV splitter yesterday night and put the cable from the wall directly into the router to see if that change anything. Will give VM a call at somepoint this week.

Logs this morning:

Router status

 
Network LogTime Priority Description
02/09/2019 20:45:44Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/09/2019 20:45:45Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/09/2019 20:47:57Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/09/2019 20:47:58Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/09/2019 21:00:7Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/09/2019 21:00:8Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/09/2019 21:03:51criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/09/2019 21:03:52Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:38criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/09/2019 21:10:22Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/09/2019 22:25:0criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/09/2019 22:25:1Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/09/2019 22:39:9criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/09/2019 22:39:10Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/09/2019 22:39:11criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/09/2019 22:39:11Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/09/2019 22:39:14criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/09/2019 22:39:14Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/09/2019 22:39:14criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/09/2019 22:39:15Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

13150000006.138256 qam23
21390000007.838256 qam1
31470000007.638256 qam2
41550000007.638256 qam3
51630000007.638256 qam4
61710000007.338256 qam5
71790000006.638256 qam6
8187000000738256 qam7
91950000006.838256 qam8
102030000006.538256 qam9
112110000006.438256 qam10
12219000000638256 qam11
132270000005.938256 qam12
142350000005.538256 qam13
152430000005.538256 qam14
162510000005.638256 qam15
172590000005.938256 qam16
182670000006.438256 qam17
192750000006.138256 qam18
202830000006.138256 qam19
212910000006.538256 qam20
222990000006.638256 qam21
233070000006.338256 qam22
243230000006.338256 qam24

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked38.960
2Locked38.920
3Locked38.970
4Locked38.9180
5Locked38.6210
6Locked38.9200
7Locked38.900
8Locked38.650
9Locked38.9140
10Locked38.650
11Locked38.660
12Locked38.980
13Locked38.950
14Locked38.650
15Locked38.970
16Locked38.670
17Locked38.980
18Locked38.660
19Locked38.630
20Locked38.670
21Locked38.940
22Locked38.940
23Locked38.960
24Locked38.900
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