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Random disconnects and reboots

Anonymous
Not applicable

This last month I have been having random disconnects where the internet will drop but no lights will change on hub or the hub will reboot itself randomly.

My Broadband Ping - My Virgin Media Home Broadband Connection

6 REPLIES 6

Anonymous
Not applicable

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

13307500003.443256 qam25
22267500002.743256 qam12
32347500002.540256 qam13
42427500002.240256 qam14
52507500002.443256 qam15
62587500002.443256 qam16
72667500002.543256 qam17
82747500002.940256 qam18
92827500003.440256 qam19
102907500003.540256 qam20
112987500003.540256 qam21
123067500003.543256 qam22
133147500003.543256 qam23
143227500003.543256 qam24
153387500003.240256 qam26
163467500003.443256 qam27
173547500003.243256 qam28
183627500003.244256 qam29
19370750000343256 qam30
20378750000343256 qam31
213867500002.740256 qam32
223947500002.940256 qam33
23402750000340256 qam34
24410750000343256 qam35



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked43.3210
2Locked43.3922
3Locked40.92312
4Locked40.3387
5Locked43.33111
6Locked43.32610
7Locked43.32513
8Locked40.9270
9Locked40.9333
10Locked40.9260
11Locked40.9280
12Locked43.3310
13Locked43.3290
14Locked43.3312
15Locked40.9300
16Locked43.3230
17Locked43.3170
18Locked43.3280
19Locked43.3230
20Locked43.3260
21Locked40.9310
22Locked40.9250
23Locked40.9160
24Locked43.3170

Anonymous
Not applicable

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

14619978643512064 qam3
22579997641.5512064 qam6
33259997643512064 qam5
43940001943512064 qam4



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0010
2ATDMA0010
3ATDMA0000
4ATDMA0010

Client62
Legend

We have a Hub 3 it reboots displaying a range panel lights for up to 5 minutes.

There is a smattering of errors across all the DS channels, but if those are now stable that is a past event.

The BQM looks quite A-ma-zing !

So what is the concern ?

Anonymous
Not applicable

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

13307500004.343256 qam25
22267500003.743256 qam12
32347500003.540256 qam13
42427500003.240256 qam14
52507500003.243256 qam15
62587500003.243256 qam16
72667500003.543256 qam17
82747500003.740256 qam18
92827500004.340256 qam19
102907500004.440256 qam20
112987500004.543256 qam21
123067500004.543256 qam22
133147500004.443256 qam23
143227500004.443256 qam24
15338750000440256 qam26
163467500004.143256 qam27
17354750000444256 qam28
183627500004.143256 qam29
193707500003.943256 qam30
20378750000443256 qam31
213867500003.740256 qam32
223947500003.943256 qam33
23402750000440256 qam34
24410750000443256 qam35



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked43.326112
2Locked43.3724188
3Locked40.96319103
4Locked40.9655269
5Locked43.3526676
6Locked43.3391373
7Locked43.3327756
8Locked40.9211839
9Locked40.9188060
10Locked40.370542
11Locked43.355351
12Locked43.340127
13Locked43.332023
14Locked43.334245
15Locked40.937828
16Locked43.32390
17Locked44.620020
18Locked43.32005
19Locked43.321410
20Locked43.32180
21Locked40.91830
22Locked43.32031
23Locked40.91460
24Locked43.310611

Anonymous
Not applicable

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

14619978641.5512064 qam3
22579997641.5512064 qam6
33259997641.5512064 qam5
43940001941.5512064 qam4



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0010
2ATDMA0010
3ATDMA0000
4ATDMA0020

Anonymous
Not applicable

The Post RS Errors are still climbing and I have lost connection a few times again today which shows in the QBM.