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RM3 area broadband issues

andywright1968
Tuning in

on ‎31-12-2023 20:05

Lost our broadband and Virgin no use whatsoever just says no known issues and come back tomorrow if doesn’t resolve itself? Called and can’t speak to anyone just sends you a link to known issues and how to resolve.

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2 REPLIES 2

jbrennand
Very Insightful Person
Very Insightful Person

on ‎31-12-2023 20:17

If you didn't, also Try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues and fix estimates, down to street cab/ postcode level that the Area issues status website may not report


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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Beth_G
Forum Team
Forum Team

on ‎02-01-2024 20:54

Hi andywright1968

I'm sorry to hear you've been having a lot of issues with your services recently.

After checking this end, I can see that you've been able to speak with our Faults Team on a few occasions since posting. Have you been able to get everything resolved?

Let us know

Beth
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